Help FAQ

Personal Frequently Asked Questions

General Information

Bill Payment
What is BillPay? Getting started, fees, MultiPay and payment information.
Download
Download your account information into your Personal Financial Management Software.
Transfer Funds
Transferring funds between accounts and between banks.
PIN
What is a PIN? The selecting, changing and receiving of PINs.
eStatements
Sign up for eStatements and receive your account statements online.
Priority Alerts
Sign up to receive email alerts when important events occur on your accounts.

Credit Cards
Credit card payments, lost or stolen cards, and general account and balance information.
Debit Cards
Information regarding debit card accounts.
smartOne^® Visa^® Gift Card
Information regarding Visa^® Gift Cards and gift card personalization.
One of a Card
Customer guidelines, design service overview, image questions, technical support, fee questions and a glossary.
Savings
Information regarding bank savings accounts.
Certificates of Deposit
Safety, interest calculation, maturity, and withdrawing funds for Certificates of Deposit.
Checking
Information regarding checks and bank checking accounts.
Line of Credit
Types, fees and payment to lines of credit.
Loans
Information on loan payments, rates and loan types.

Privacy and Security
Online Privacy and Security tools and resources to help keep you informed.
Internet Fraud
Learn how to identify Internet fraud and what you can do to protect yourself.
System and Technical Requirements
Computer and browser requirements, information regarding cookies, PC configuration and supported personal management software.
Online Demo
View our Online Demo and learn about the site's features and added functionality.

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